Purpose of this manual
This manual gives public and commercial requesters a practical route for understanding what information Deis Technologies may hold, how access requests work, and where PAIA rights are limited by privacy, confidentiality, and legitimate commercial protections.
- Give effect to the constitutional right of access to information.
- Promote transparency regarding Deis Technologies' activities as a technology service provider.
- Provide guidance for how members of the public, clients, and data subjects can request access to information.
- Balance access rights with privacy, confidentiality, and commercial protections.
- Demonstrate compliance with both PAIA and POPIA.
Introduction
Deis Technologies (Pty) Ltd is a technology company providing AI-powered document processing, identity verification, compliance management, and financial-technology solutions to businesses, financial institutions, and government entities.
As a private body, Deis Technologies makes this manual available so the public understands what categories of records are held, how access requests can be made, and how the company demonstrates compliance with PAIA and POPIA.
Key contact information
- Company name: Deis Technologies (Pty) Ltd.
- Registration number: 2022/595177/07.
- VAT number: 4730310002.
- Address: 24 Sand Olive Close, Sagewood, 1685.
- Website: www.deistech.co.za.
- Information Officer: Yasvanth Singh (Managing Director) - [email protected] - +27 78 872 6405.
- Information Regulator: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 - 010 023 5200 - [email protected] - www.inforegulator.org.za.
Section 10 guide on how to use PAIA
The Information Regulator has published a guide explaining how to exercise rights under PAIA and POPIA.
The guide is available at https://inforegulator.org.za/paia-guidelines/ and explains request procedures, applicable fees, and remedies in the event of refusal.
Record categories
The original manual distinguished between records that are automatically available and records that normally require a formal request. That distinction remains important for procurement, due-diligence, and public-information requests.
- Automatically available records such as website content, marketing materials, PAIA forms, and public pricing information.
- Personnel records including employment contracts, HR policies, payroll, leave, and training records, subject to lawful access controls.
- Customer and client records including contracts, API usage logs, invoices, payment records, support tickets, and correspondence, subject to confidentiality limits.
- Statutory and corporate records including CIPC registration documents, shareholder and director records, memoranda of incorporation, and minutes.
- Operational records including internal policies, POPIA compliance frameworks, financial statements, audit reports, and supplier agreements.
- Third-party records including supplier, partner, data-processing, integration, and shared project documentation held in the normal course of business.
Applicable legislation
- Companies Act 71 of 2008.
- Basic Conditions of Employment Act 75 of 1997.
- Employment Equity Act 55 of 1998.
- Labour Relations Act 66 of 1995.
- Unemployment Insurance Act 63 of 2001.
- Skills Development Act 97 of 1998.
- Broad-Based Black Economic Empowerment Act 53 of 2003.
- Income Tax Act 95 of 1967.
- Value Added Tax Act 89 of 1991.
- Financial Intelligence Centre Act 38 of 2001.
- Promotion of Access to Information Act 2 of 2000.
- Protection of Personal Information Act 4 of 2013.
- Electronic Communications and Transactions Act 25 of 2002.
Procedure for requesting access
Requests should normally follow the same procedural path reflected in the legacy manual: use Form 2 under the 2021 regulations, submit the request in writing, provide enough identifying detail, and prepare for regulated request and access fees where applicable.
- Complete Form 2 under the 2021 regulations and submit it in writing to the Information Officer.
- Form 2 is available from the Information Regulator at https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf.
- Requests should be submitted by email or post and must include sufficient detail to identify the record sought.
- Applicable request and access fees may apply as prescribed by regulation, including the fees set out by the Information Regulator.
- Deis Technologies will ordinarily respond within 30 calendar days and may extend that period where records are difficult to retrieve, large volumes are requested, or third-party consultations are required.
- Where access is granted, records may be provided as copies, in electronic format, or by inspection, depending on the request and the applicable law.
Grounds for refusal
The company may refuse access where PAIA protects third-party privacy, confidential commercial information, legal privilege, research, security, or other categories expressly protected by the Act.
- Section 63: protection of the personal privacy of a third party.
- Section 64: confidential commercial information and legally privileged records.
- Sections 65 and 66: safety, security, property, and commercially prejudicial information.
- Sections 67 to 69: legally privileged, research, and other records protected under PAIA.
Remedies in case of refusal
As a private body, Deis Technologies does not provide an internal appeal route. External remedies therefore become the operative path when a requester disputes a refusal decision.
- Deis Technologies, as a private body, has no internal appeal mechanism.
- A requester may lodge a complaint with the Information Regulator.
- A requester may approach the High Court of South Africa for relief.
POPIA compliance
The legacy manual listed the operational purposes for which personal information is processed. Those processing purposes remain relevant because they show the intersection between PAIA access rights and POPIA duties.
- Providing OCR, document-processing, and data-extraction services.
- Identity verification and KYC compliance services.
- Document tampering detection and forensic analysis.
- Compliance management and regulatory reporting.
- Customer support and service delivery.
- Billing, invoicing, and payment processing.
- Legal and regulatory compliance.
Availability of this manual
This manual is available at the Deis Technologies offices for inspection, on the website, and on request via email.
The manual is reviewed periodically, and commercial or procurement teams may request the latest current version directly from the Information Officer where a signed supplier pack or updated governance material is needed.
