Important information regarding the use of Deis Technologies services, APIs, and platforms.
This page outlines the service-availability, information-accuracy, dependency, and liability boundaries that apply when Deis workflow services are used in production environments.
Deis Technologies (Pty) Ltd [Registration Number: 2022/595177/07] is a technology company providing AI-powered document processing, identity verification, and compliance-management solutions in South Africa.
By using our website, platforms, APIs, or related services, you acknowledge and agree to the disclaimers and limitations set out on this page.
This disclaimer should be read together with the Terms of Use and Privacy Policy.
Deis Technologies uses reasonable efforts to keep its services operational and accessible, but we do not guarantee continuous or uninterrupted availability.
Interruptions may arise from planned or emergency maintenance, provider outages, telecommunications failures, load-shedding, cyber events, or failures in customer-controlled systems.
Deis Technologies is not responsible for downtime or delay caused by these events, and the sole remedy is to discontinue use during the period of unavailability.
Deis Technologies provides OCR processing, document verification, identity checks, and related information by using AI models, computer-vision technology, and trusted third-party data providers.
While we strive for high accuracy, services may produce incorrect results because of document quality, image resolution, or inherent limitations of machine-learning models.
Deis Technologies implements reasonable administrative, technical, and physical safeguards to protect data processed through the services.
However, no system is entirely secure and we cannot guarantee absolute security against all threats, unauthorised access, or data breaches.
Customers remain responsible for maintaining the security of their API credentials, access tokens, and integrated systems, and must notify [email protected] immediately if a security incident is suspected.
The services are technology solutions only. Outputs do not constitute legal, financial, compliance, or professional advice.
Document verification, tampering detection, and compliance outputs are decision-support tools only, and you should seek appropriate professional advice before making decisions based on them.
Deis Technologies is not a credit bureau, law firm, or licensed financial-services provider.
The services may rely on or integrate with third-party services, including cloud infrastructure providers, government databases, and other data providers.
Deis Technologies is not responsible for the availability, accuracy, performance, or policies of third-party services outside our control.
Any links to external websites or third-party resources are provided for convenience only, and Deis Technologies does not endorse or assume responsibility for their content, policies, or practices.
To the maximum extent permitted by South African law, Deis Technologies, its directors, employees, and agents will not be liable for direct, indirect, incidental, special, consequential, or punitive damages arising from the use of the services.
This includes loss of profits, revenue, data, goodwill, business interruption, or other intangible losses.
In no event will Deis Technologies' total liability exceed the amounts paid for the services during the twelve months preceding the claim.
These limitations apply regardless of whether the claim is based in contract, delict, negligence, strict liability, or another legal theory.
This disclaimer is governed by the laws of the Republic of South Africa.
Any disputes arising from this disclaimer are subject to the exclusive jurisdiction of the South African courts.
