WhatsApp, SMS, email, voice
WhatsApp on Infobip or the direct Meta Cloud API, plus SMS, email and AI voice.
OmniLink · Shared service
OmniLink: Connect. Engage. Automate.
One platform to converse, transact and collect, on the channel your customers already use. WhatsApp, SMS, email and voice, with no-code bots, a live agent inbox and Pay by Link.
Deployment: Deis cloud · Deis infrastructure · your infrastructure
Illustrative · sample data
Where it fits
The conversation layer for every Deis platform
OmniLink is a shared service. CollectIQ, GovernIQ and IndigentIQ use it where they need to reach people (status messages, reminders and Pay by Link), and you can run it on its own for any customer journey.
You are here: OmniLink
See it running
The OmniLink portal, as your team uses it
Captured from the live product with a fictional client, Kestrel Finance. Every name, number and amount is sample data.
Dashboard: today's volumes, delivery, the open queue and what needs attention. Pay by Link: every request tracked from sent to paid. Flow builder: design, validate and publish a WhatsApp flow without code.
Capabilities
Automate the routine. Route the rest to people.
Messaging, bots, a live agent inbox, payments and enterprise controls share one customer record, one consent ledger and one audit trail.
Omnichannel messaging
Templates and campaigns
Broadcasts, tracked links and 24-hour-window re-engagement, with durable delivery.
No-code conversation engine
Visual flow builder
Versioned drafts, a simulator, WhatsApp Flows forms and keyword or AI-intent routing.
Ready-made workflows
Starting points for lending, insurance, collections, estates, HR and KYC.
Live agent workspace
Shared team inbox
SLA policies, presence, global search and a command palette for agents.
Bot-to-human hand-off
Customers type AGENT to reach a person, who sees the whole thread.
Payments and reminders
Pay by Link and Scan to Pay
In-chat payments with refunds, disputes and automatic reconciliation.
Light-touch reminders
Payment reminders and promises to pay in the thread. For a full collections system of record, use CollectIQ.
Enterprise controls
POPIA consent and audit
Consent and suppression, per-tenant encryption, audit trails, 2FA and SSO.
How it works
Onboarding in five guided steps
Company details
Tell us who you are and which journeys you run today.
Choose your plan
Pick channels and modules; we confirm pricing with you.
Connect channels
Automated Infobip or Meta provisioning for your WhatsApp number.
Add your team
Invite agents and set roles, SLAs and sign-in.
Go live
Publish your first bot and start conversations.
Deployment & data
Deploy where your data must live
Run OmniLink in our South African cloud, on Deis infrastructure, or in your own environment (on premises or in your cloud).
Deis cloud
Azure South Africa North, fully managed by Deis.
Deis infrastructure
Dedicated infrastructure, run by Deis.
Your infrastructure
On premises or in your own cloud. Client data stays in your environment.
Your data stays where you deploy it, and WhatsApp travels via Meta
When OmniLink runs in your infrastructure, conversation records and customer data stay in your environment. WhatsApp messages themselves travel via Meta’s WhatsApp Business Platform. Deis is a Registered Meta Tech Provider.
Pricing
Pricing on request
OmniLink is priced to your channels, message volumes and modules. We confirm a quote after a short scoping call.
What we ask in the scoping call
- Which channels you need: WhatsApp, SMS, email, voice
- Expected monthly conversations and message types
- Modules: payments, reminders, live agent seats, ready-made workflows
- Where you want it deployed: Deis cloud, Deis infrastructure or yours
Download
Take the OmniLink prospectus with you
Capabilities, controls and how to get started, in one PDF. Questions? Email [email protected].
OmniLink: Client Prospectus
PDF · 14 pages · 1.5 MB
Download PDF (OmniLink: Client Prospectus, opens in a new tab)Can we host it ourselves?
Yes. OmniLink runs in Deis cloud (Azure South Africa North), on Deis infrastructure, or in your own environment, on premises or in your cloud. WhatsApp messages still travel via Meta’s WhatsApp Business Platform.
Is Deis a Meta Tech Provider?
Yes. Deis is a Registered Meta Tech Provider on the WhatsApp Business Platform.
How is OmniLink different from CollectIQ?
OmniLink is the WhatsApp channel, with light-touch reminders and Pay by Link. CollectIQ is the full collections and recovery system of record.
Can a bot hand over to a person?
Yes. Customers type AGENT to reach a person in the shared team inbox, who sees the whole thread.
How does OmniLink handle POPIA consent?
Consent and suppression are recorded in one consent ledger, with per-tenant encryption and a full audit trail.
How is OmniLink priced?
Pricing on request. OmniLink is priced to your channels, message volumes and modules, and we confirm a quote after a short scoping call.
Related
Works well with OmniLink
DocuFii
Extract. Verify. Understand.
Document intelligence and identity verification: bank statements, payslips and IDs returned as validated, decision-ready data.
- Bank statement and payslip analysis
- Home Affairs, liveness and face match
- KYB, AML, PEP and sanctions checks
CollectIQ
Manage. Recover. Optimise.
Collections and recovery for debit orders, DebiCheck and PayShap, from the first unpaid to settlement or legal.
- DebiCheck, EFT and PayShap rails
- Promises to pay and dispute handling
- Recovery queues, s129 and handovers
Related solutions & industries
See OmniLink run on your own customer journeys
Bring a journey you run today (a loan application, a payment reminder or a support query) and we’ll show it running on WhatsApp.