WhatsApp messaging and customer engagement
OmniLink
OmniLink runs customer conversations, payment collection, and structured data capture on WhatsApp from one tenant workspace: registered messaging through Meta as a Tech Provider, Pay by Link and Scan to Pay for remote collection, conversation bots for regulated onboarding, and WhatsApp Flows for in-chat forms, with role-based access and an audit trail underneath.
Sign in to your workspace
Download the OmniLink prospectus- sellable modules
- 9
- channels: WhatsApp, SMS, email, voice
- 4
- automated tests across platform and portal
- 2 700+
- durable message delivery
- 24/7
Built to improve trust, speed, and operational control.
A multi-tenant WhatsApp Business Platform for customer messaging, Pay by Link and Scan to Pay collections, conversation bots, and digital forms, running on a direct Meta Cloud API rail alongside an independent business solution provider connection.
Keep messaging live on two independent rails instead of a single point of failure
Give operations and finance teams one audit trail across conversations, payments, and workflow actions
The workflow pressure this product is designed to remove.
A multi-tenant WhatsApp Business Platform for customer messaging, Pay by Link and Scan to Pay collections, conversation bots, and digital forms, running on a direct Meta Cloud API rail alongside an independent business solution provider connection.
Teams running WhatsApp for customer engagement usually stitch together a messaging vendor, a separate payment-link tool, a bot-building platform, and a spreadsheet for who has access to what. Each piece is billed and administered separately, and none of them share an audit trail.
The operating capabilities that make the product usable in production.
- Registered Meta Tech Provider messaging with a dual rail: the direct WhatsApp Cloud API and an independent business solution provider
- Pay by Link and Scan to Pay collection, tracked from send through to settlement
- Collections and promise-to-pay workflows, including debit-order mandate capture
- Conversation bots with a template library for insurance, lending, and financial-services onboarding
- WhatsApp Flows and native in-chat forms for KYC and structured data capture
- Multi-tenant RBAC, TOTP step-up, invite-only team access, and Microsoft Entra / SAML SSO
What ships inside OmniLink.
Messaging
Campaigns and conversations across WhatsApp, SMS, email and AI voice from one template and campaign surface.
Pay by Link
Send a payment link into the live conversation and track the transaction through to settlement.
Scan to Pay
Present a scannable code in branch, on a statement or in a document so a customer can pay without leaving the channel.
Document Distribution
Deliver statements, notices and letters to the customer's channel with delivery evidence attached.
Commerce
Catalogue, cart and order flows inside the conversation so customers can buy where they already are.
Collections
Dunning journeys, DebiCheck mandates and promise-to-pay arrangements run as one tracked workflow.
Collections Trace
Locate and re-contact customers who have gone quiet, with every trace attempt kept on the case record.
Collections Bureau
Book-level oversight across portfolios, with performance visible per campaign and per agent.
Estate Management
Levy billing, notices and AGM communication for managing agents and bodies corporate.
What the product looks like in use.
Where this product fits in live workflow environments.
Lenders
Run origination, servicing and collections in one thread. Application, affordability, disbursement notice and repayment arrangement stay in the same conversation instead of moving the customer between channels.
Insurers
Take first notice of loss on WhatsApp and collect supporting documents in the same conversation. Claim and policy servicing updates stay on the channel the policyholder already uses.
Collections and receivables businesses
Gyms, schools and internet service providers can work arrears with dunning journeys, mandates and promise-to-pay arrangements, then take payment inside the same thread.
Managing agents and bodies corporate
Distribute levy statements, notices and AGM material to residents, and collect levies through the same conversation with delivery evidence retained.
How the product fits into live regulated operations.
Dual-rail WhatsApp
Messages route across two independent rails, so a provider outage or a commercial change does not strand your channel.
Deterministic flows, AI where it helps
An AI intent layer routes conversations, but the deterministic flow remains the auditable spine.
Built for regulated collections
DebiCheck, dunning, promise-to-pay and Section 129 notices with delivery evidence attached.
What buyers validate before this product moves into rollout.
One messaging rail, two providers
Two independent delivery rails run side by side, so a single provider outage does not take down the messaging channel.
Payments inside the conversation
Pay by Link and Scan to Pay requests are sent, tracked, and reconciled without leaving the same workspace used for the conversation itself.
Access that stays governed
Team access is invite-only with role-based permissions and TOTP step-up on sensitive actions. There is no open registration path into a live tenant.
Reliability and isolation by design
No message is silently lost. Durable outbox and inbox delivery, tenant isolation enforced at the API layer rather than in the interface, and a deterministic flow that stays the auditable spine even when the AI intent layer routes a conversation.
- Durable outbox and inbox delivery so messages are not silently dropped
- Tenant isolation enforced at the API layer, not the interface
- POPIA consent ledger, data-subject erasure and a PAIA manual
- NCA-aware collections with Section 129 delivery evidence
Related solutions and supporting reading.
Use these links to move from product capability into workflow fit, operating context, and the supporting material buyers usually need before implementation planning begins.