Refund, cancellation, and returns guidance for Deis Technologies services, subscriptions, implementation work, and support requests.
This policy gives customers a visible route for refund, cancellation, service issue, and return enquiries, with direct customer support contact details.
This policy explains how refund, cancellation, and returns requests are handled for Deis Technologies products, subscriptions, implementation services, API access, and digital workflow services.
Because Deis Technologies primarily provides digital services, APIs, software access, professional services, and implementation support, most purchases do not involve physical goods that can be returned.
Fees for activated digital services, consumed API usage, completed implementation work, integration support, consulting time, and other delivered services are generally non-refundable unless a written agreement states otherwise or applicable law requires a refund.
Where a subscription, pilot, or managed service is cancelled, cancellation takes effect according to the signed order form, service agreement, or written commercial terms agreed with the customer.
If you believe a service was not delivered as agreed, contact customer support as soon as possible with enough detail for the Deis team to investigate the issue.
Where Deis Technologies confirms that a paid service was materially unavailable, incorrectly billed, duplicated, or not delivered according to the applicable agreement, we may offer a correction, service credit, replacement service, or refund where appropriate.
Deis Technologies does not ordinarily sell physical goods through this website. If a physical item is supplied as part of a specific written agreement, returns will be handled according to that agreement and applicable consumer-protection law.
Customer support is available Monday to Friday, 08:00 to 17:00 SAST, excluding South African public holidays unless a specific enterprise support agreement provides otherwise.
Deis Technologies may update this policy from time to time by publishing the revised version on this website. The version available on this page applies from the effective date shown above unless a signed agreement says otherwise.
