Solution · CollectIQ + OmniLink
Deis CollectIQ is collections and recovery software for South African lenders, managing agents and collectors: it collects by debit order, DebiCheck, Registered Mandate and PayShap Request to Pay from one customer record, works unpaid items through recovery with NCA guardrails, and reconciles what the bank actually paid to your ledger. It runs in Deis cloud (Azure South Africa North), on Deis infrastructure or in your own environment.
The problem
How CollectIQ solves it
What your team sees
The Today page shows everything waiting on a person, and each unpaid item is classified by why it failed.
Illustrative visual. Figures are not from a real client.
Illustrative · sample data
How it works
Upload, map columns, validate and approve. CSV imports of up to 10,000 rows are supported.
Capture debit order, DebiCheck or Registered Mandates with consent evidence, and set the primary rail.
Submit on the right rail with maker-checker. Responses arrive through authenticated callbacks.
Work unpaids with promises to pay, send a Section 129 notice where needed, then reconcile settlements and report.
Integration and hosting
CollectIQ sends WhatsApp, SMS and email through OmniLink, with delivery receipts flowing back onto the case timeline. Every submission carries an idempotency key, so a dropped connection replays the original result instead of debiting the debtor twice.
Contact rules apply to every channel: quiet hours from 20:00 to 08:00, no contact on Sundays or public holidays, and at most three contacts in seven days. Runs in Deis cloud (Azure South Africa North), on Deis infrastructure, or in your own environment. Live checks still call the official sources.
Pricing
CollectIQ is priced to the size and shape of your book, the rails you use and how arrears are worked today. Send us the shape of your book and we will confirm a quote after a short scoping call.
Related
OmniLink
Bots, a shared agent inbox, reminders and Pay by Link on the channel your customers already use.
DocuFii + CollectIQ
Verify the applicant, assess affordability from real statements, then set up repayment on the same record.
DocuFii
Turn statements and payslips into net income, debt-to-income, categorised transactions and tamper checks.
FAQ
Yes. CollectIQ supports debit order, DebiCheck, Registered Mandate and PayShap Request to Pay on one customer record, with a per-client rail catalogue and an optional fallback ladder when a debit comes back unpaid.
DebiCheck is the banking industry’s authenticated debit order. The debtor confirms the mandate once with their own bank, usually in the banking app or by USSD, which makes it harder to dispute later.
CollectIQ sends a request that the payer approves in their banking app. It supports single, batch and rescue requests, including a rescue request against an unpaid debit order, and allows one live request per payer at a time.
Yes. Each Section 129 notice is recorded with its delivery method and proof, and CollectIQ works out the tenth business day using the public holiday calendar. A debt review guard also blocks scheduling, submission and retries on flagged accounts.
Yes. Upload your book, map the columns, validate and approve. CSV imports of up to 10,000 rows are supported.
Send us the shape of your book, with volumes, rails and how arrears are worked today, and we will map your first run with you.
