Solution · IndigentIQ
Deis IndigentIQ is an indigent management system for South African municipalities and the service providers who win their indigent tenders: field teams capture household applications on a tablet, every applicant is checked against Home Affairs, CIPC, the Deeds Office and credit bureaus, and officials approve, decline or send back for review. Municipalities can host it themselves on a free platform licence, or ask about the Deis-hosted option on Azure South Africa North.
The problem
How IndigentIQ solves it
What officials see
Applicant, address, household and income, grants, documents and the indigent assessment sit on one record that every step works from.
Illustrative visual. Figures are not from a real applicant.
Illustrative · sample data
How it works
Field teams capture the household, documents and consent on a tablet.
Home Affairs, CIPC, Deeds and bureau checks run, including the spouse where Home Affairs shows a marriage.
Officials approve, decline or send back for review, with a reason on every change.
Applicants receive status messages, and the municipality runs renewals, registers, reports and ward maps.
Integration and hosting
Everything applicants see, including SMS, WhatsApp, forms and the field app, carries your municipality’s name. IndigentIQ uses DocuFii for verification and OmniLink for SMS and WhatsApp status messages.
Each municipality is kept separate: users see only their own municipality’s applications, queues and reports, with role-based access, two-factor sign-in and a login history. When you host IndigentIQ, applicant records stay in your environment.
Pricing
There is a free platform licence when you host IndigentIQ in your own environment. You pay only for the verification checks you run and the messages you send, which are quoted on request. The Deis-hosted option, implementation and training are available on application.
Related
DocuFii
Verify identity against Home Affairs with liveness and face match, and keep a FICA-ready audit trail.
OmniLink
Bots, a shared agent inbox, reminders and Pay by Link on the channel your customers already use.
GovernIQ
Link risks to controls, tests and evidence, with an RMCP, goAML reporting and a full audit trail.
Public sector
Field capture, household verification, approvals and renewals for municipal indigent registers.
Won an indigent tender? Run your tender on IndigentIQ.
FAQ
It is software that runs a municipality’s indigent programme: capturing applications, verifying households, approving them and keeping the register and renewals. IndigentIQ does this from field capture to the approved register.
No. There are no separate agreements to set up: checks run through Deis’s registry and bureau access, so you can start capturing in days, not months.
Yes, when you host IndigentIQ in your environment. You pay only for the checks you run and the messages you send, and a Deis-hosted option on Azure South Africa North is available on application.
Home Affairs ID and alive status, CIPC directorships, Deeds Office property and credit bureau checks, on every applicant and on the spouse where Home Affairs shows a marriage.
Yes. Each municipality is kept separate: users see only their own municipality’s applications, queues and reports.
Whether you are a municipality or a service provider who has won a tender, we will show IndigentIQ running on a sample ward.
