Solution · OmniLink
Deis OmniLink is a WhatsApp Business platform for South African lenders, insurers and collections teams: no-code chatbots, a shared live agent inbox, payment reminders and Pay by Link in one consented, audited thread. Deis is a Registered Meta Tech Provider, and OmniLink runs in Deis cloud (Azure South Africa North), on Deis infrastructure or in your own environment.
The problem
How OmniLink solves it
What it looks like
A payment request moves from delivered to clicked to paid on one timeline, in the same thread as the conversation.
Illustrative visual. Figures are not from a real customer.
Illustrative · sample data
How it works
Automated Infobip or Meta provisioning for your WhatsApp number.
Design a bot on the visual canvas, or start from a ready-made workflow for lending, insurance, collections, estates, HR or KYC.
Invite agents and set roles, SLAs and sign-in, so people pick up where the bot leaves off.
Publish your first bot, send payment requests with Pay by Link and watch them reconcile.
Integration and hosting
WhatsApp runs on Infobip or the direct Meta Cloud API, alongside SMS, email and AI voice. Connectors call your core systems mid-conversation, with no code for standard JSON APIs.
WhatsApp messages themselves travel via Meta’s WhatsApp Business Platform. Runs in Deis cloud (Azure South Africa North), on Deis infrastructure, or in your own environment. Live checks still call the official sources.
Pricing
OmniLink is priced to your channels, message volumes and modules. Tell us the journeys you want on WhatsApp and we will confirm a quote after a short scoping call.
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FAQ
Yes. OmniLink’s lending workflow runs acquisition, KYC and onboarding, affordability and decisioning, offer and acceptance, DebiCheck mandate set-up and servicing in one WhatsApp thread, with arrears handled in the same inbox.
Yes. Deis is a Registered Meta Tech Provider on the WhatsApp Business Platform.
You create and send a payment link in seconds, over WhatsApp, SMS or email. OmniLink tracks it from delivered to clicked to paid and reconciles it automatically, with refunds and disputes handled in the same place.
Yes. Customers type AGENT to reach a person in the shared team inbox, who sees the whole thread.
Consent and suppression are recorded in one consent ledger, with per-tenant encryption and a full audit trail.
Bring a journey you run today, such as a loan application, a payment reminder or a support query, and see it running on WhatsApp.
