For municipalities
Run your indigent programme on one platform
Registration, verification, approvals and renewals in one place, branded as your municipality, with an audit trail behind every decision.
Talk to usIndigentIQ · Platform
IndigentIQ: Apply. Verify. Support.
Municipal indigent grant applications, from field capture to the approved register. Verify every household against Home Affairs, CIPC, the Deeds Office and credit bureaus, under your municipality’s name.
Deployment: your infrastructure (free licence) · Deis-hosted on application
Illustrative · sample data
Where it fits
A platform for municipal indigent programmes
IndigentIQ is a platform in its own right. It uses DocuFii for verification and OmniLink for SMS and WhatsApp status messages, and it is not linked to CollectIQ or GovernIQ.
You are here: IndigentIQ
Two routes
Two ways to run IndigentIQ
For service providers who’ve won a tender
Won an indigent tender? Start in days, not months
Checks run through Deis’s registry and bureau access, so there are no separate agreements to set up. Capture in the field while the municipality reviews and approves.
Run your tender on IndigentIQCapabilities
From the doorstep to the approved register
Capture applications in the field, verify every applicant automatically and give officials one place to review, approve and renew.
Capture
Field capture app
Tablet app for field teams, with GPS capture and applicant consent recorded in the application.
Documents and application forms
ID, proof of address and income and meter photos captured with the application, and the municipality’s own application form produced as PDF, singly or in bulk.
Verify
Registry and bureau checks
Home Affairs ID and alive status, CIPC directorships, Deeds Office property and credit bureau checks on every applicant, and on the spouse where Home Affairs shows a marriage.
Indigent assessment
Identity, citizenship, credit, property, employment and directorship results combined into one eligibility assessment for the official to review.
Start in days, not months
Checks run through Deis’s registry and bureau access. No separate agreements to set up.
Decide
Approval portal
Officials approve, decline or send back for review from a QA queue with a single-operator lock. Every status change needs a reason and is logged with the user.
Status messages
Applicants get SMS or WhatsApp updates as their application moves.
Administer
Registers and renewals
The register of approved households, renewals and bulk exports.
Reports and GIS ward maps
Daily operational reports, dashboards and enrolment by ward on a map.
Trust
Branded as your municipality
Everything applicants see (SMS, WhatsApp, forms and the field app) carries your municipality’s name.
Full audit trail
Every capture, check and decision is recorded.
Each municipality kept separate
Users see only their own municipality’s applications, queues and reports, with role-based access, two-factor sign-in and a login history.
How it works
How an application moves
Capture in the field
Field teams capture the household and consent on a tablet.
Verify automatically
Home Affairs, CIPC, Deeds and bureau checks run.
Review and approve
Officials approve, decline or send back for review, with QA and a reason on every change.
Keep applicants informed
Status messages in the municipality’s name.
Renew and report
Renewals, registers, reports and ward maps.
Deployment & data
Deploy where your data must live
Host IndigentIQ in your own environment for the free platform licence, or ask about the Deis-hosted option on Azure South Africa North.
Deis cloud
Azure South Africa North, fully managed by Deis.
Deis infrastructure
Dedicated infrastructure, run by Deis.
Your infrastructure
On premises or in your own cloud. Client data stays in your environment.
Applicant data stays in your environment
When you host IndigentIQ, applicant records stay in your environment; verification checks call Home Affairs, CIPC, the Deeds Office and credit bureaus, and status messages go out by SMS or WhatsApp. Applicant consent is captured in the application.
Pricing
Free platform licence
Free platform licence: you pay only for the checks you run and the messages you send.
| Item | Price | Notes |
|---|---|---|
| Platform licence | Free | When you host IndigentIQ in your environment |
| Verification checks | Call us for pricing | Home Affairs, CIPC, Deeds Office and credit bureau |
| Messages | Call us for pricing | SMS and WhatsApp status messages |
| Deis-hosted option | On application | Hosted by Deis on Azure South Africa North |
| Implementation and training | On application | If you need it |
| Support | On application | If you need it |
Check and message prices are quoted on request. ZAR, excluding VAT.
Download
Take the IndigentIQ prospectus with you
Capabilities, controls and how to get started, in one PDF. Questions? Email [email protected].
IndigentIQ: Client Prospectus
PDF · 14 pages · 0.9 MB
Download PDF (IndigentIQ: Client Prospectus, opens in a new tab)Can we host it ourselves?
Yes, and that is how the free platform licence works. You pay only for the checks you run and the messages you send. A Deis-hosted option on Azure South Africa North is available on application.
Is the platform licence really free?
Yes, when you host IndigentIQ in your environment. You pay only for the checks you run and the messages you send.
We won a tender. Do we need our own bureau agreements?
No separate agreements to set up. Start capturing in days, not months. Checks run through Deis’s registry and bureau access.
Will applicants see the IndigentIQ name?
No. Everything applicants see (SMS, WhatsApp, forms and the field app) carries your municipality’s name.
How is applicant consent captured?
Applicant consent is captured in the application, on the field capture app.
Can one provider run several municipalities?
Yes. Each municipality is kept separate: users see only their own municipality’s applications, queues and reports.
Do you offer implementation and training?
Yes. Implementation, training and support are available on application.
Related
Works well with IndigentIQ
DocuFii
Extract. Verify. Understand.
Document intelligence and identity verification: bank statements, payslips and IDs returned as validated, decision-ready data.
- Bank statement and payslip analysis
- Home Affairs, liveness and face match
- KYB, AML, PEP and sanctions checks
OmniLink
Connect. Engage. Automate.
WhatsApp Business messaging, chatbots, digital forms and Pay by Link for regulated customer journeys.
- Multi-tenant WhatsApp inbox
- Bots, menus and digital forms
- Pay by Link and Scan to Pay
Related solutions & industries
Talk to us about your indigent programme
Whether you’re a municipality or a service provider who has won a tender, we’ll show IndigentIQ running on a sample ward.