CIPC-first onboarding
Register prefill, a requirements engine and document reading.
CollectIQ · Platform
CollectIQ: Manage. Recover. Optimise.
Every rand traceable from the authority to debit, through the bank’s response, to your ledger and your report. Mandates, four collection rails, recovery and reconciliation in one system.
Deployment: Deis cloud · Deis infrastructure · your infrastructure
Illustrative · sample data
Where it fits
Your collections system of record
CollectIQ is a platform in its own right. It uses DocuFii for verification and OmniLink for WhatsApp, SMS and email where needed. It is not linked to GovernIQ or IndigentIQ.
You are here: CollectIQ
See it running
CollectIQ, as your collections team uses it
Captured from the live product with a fictional client, Kestrel Finance. Every name, account and figure is sample data.
Dashboard: what was due, what was collected, and where the rest stands. Collector queue: cases in priority order, with call outcomes and promises captured in one place. Mandates: DebiCheck, Registered Mandate and EFT, with each one's status at the bank.
Capabilities
Four rails. One customer record. One report.
Load your book, collect on the right rail, recover what is unpaid, stay legally protected and reconcile what the bank actually paid, from the same record.
Onboard and set up
Mandates and consent
Mandates with evidence
Debit order, DebiCheck and Registered Mandate, with consent evidence and OTP signing links.
Collect on any rail
Four collection rails
Debit order, DebiCheck, Registered Mandate and PayShap Request to Pay, with a fallback ladder.
Strike dates and imports
Holiday and cut-off rules, strike-date suggestions and CSV imports of up to 10,000 rows.
Recover what is unpaid
Recovery queues
Unpaids classified by reason, scored collector queues, policy packs and promises to pay.
Stay on the right side
Guardrails in the workflow
Debt review guard, Section 129 register, prescription clock and contact rules. The expensive mistakes are blocked, not remembered.
Handover and legal hold
Agency and attorney handover, approved letter templates and a document store with legal hold.
Reconcile and report
Settlement reconciliation
Settlement import, exception queues and an append-only double-entry client ledger.
KPIs and reports
Twelve defined KPIs, eight immutable reports and scheduled reporting.
How it works
From your book to your first collection run
Send us your book’s shape
Volumes, rails and how arrears are worked today.
We map your first run
Rails, strike dates and policies agreed with you.
Load the book
Upload, map columns, validate and approve.
Collect
Submit on the right rail, with maker-checker.
Recover and reconcile
Work unpaids, reconcile settlements and report.
Deployment & data
Deploy where your data must live
Run CollectIQ in our South African cloud, on Deis infrastructure, or in your own environment (on premises or in your cloud).
Deis cloud
Azure South Africa North, fully managed by Deis.
Deis infrastructure
Dedicated infrastructure, run by Deis.
Your infrastructure
On premises or in your own cloud. Client data stays in your environment.
Every rand traceable, and your debtor data where you need it
Row-level security per client, account numbers and provider responses encrypted at rest, and a database closed to the public internet. When CollectIQ runs in your infrastructure, your ledger and debtor data stay in your environment.
Pricing
Pricing on request
CollectIQ is priced to the size and shape of your book. We confirm a quote after a short scoping call.
What we ask in the scoping call
- Book size and monthly collection volumes
- Which rails you use: debit order, DebiCheck, Registered Mandate, PayShap
- How arrears and recovery are worked today
- Where you want it deployed: Deis cloud, Deis infrastructure or yours
Download
Take the CollectIQ prospectus with you
Capabilities, controls and how to get started, in one PDF. Questions? Email [email protected].
CollectIQ: Client Prospectus
PDF · 18 pages · 0.8 MB
Download PDF (CollectIQ: Client Prospectus, opens in a new tab)Can we host it ourselves?
Yes. It runs in Deis cloud (Azure South Africa North), on Deis infrastructure, or in your own environment (on premises or in your cloud), so client data stays in your environment.
Which collection rails does CollectIQ support?
Four rails on one customer record: debit order, DebiCheck, Registered Mandate and PayShap Request to Pay, with a fallback ladder.
How is CollectIQ different from OmniLink?
CollectIQ is the full collections and recovery system of record. OmniLink is the WhatsApp channel, with light-touch reminders and Pay by Link, and CollectIQ uses it where needed.
Does CollectIQ enforce NCA rules?
Debt review, Section 129 and prescription checks are built into the workflow, with contact rules. The expensive mistakes are blocked, not remembered.
Can we import our existing book?
Yes. Upload your book, map the columns, validate and approve. CSV imports of up to 10,000 rows are supported.
How is CollectIQ priced?
Pricing on request. CollectIQ is priced to the size and shape of your book, and we confirm a quote after a short scoping call.
Related
Works well with CollectIQ
OmniLink
Connect. Engage. Automate.
WhatsApp Business messaging, chatbots, digital forms and Pay by Link for regulated customer journeys.
- Multi-tenant WhatsApp inbox
- Bots, menus and digital forms
- Pay by Link and Scan to Pay
DocuFii
Extract. Verify. Understand.
Document intelligence and identity verification: bank statements, payslips and IDs returned as validated, decision-ready data.
- Bank statement and payslip analysis
- Home Affairs, liveness and face match
- KYB, AML, PEP and sanctions checks
Related solutions & industries
Map your first collection run
Send us the shape of your book (volumes, rails and how arrears are worked today) and we’ll map your first run with you.